Refund policy

Refund Policy

Last updated: July 2026

At Tiltick, we want you to be completely satisfied with your purchase. If you are not happy with your Tiltick FlipTimer, we are here to help.

1. Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must include all original packaging, accessories, and documentation.
  • Proof of purchase is required.

Items returned without prior approval may not be accepted.

2. Non-Returnable Items

Returns cannot be accepted for:

  • Products that show signs of use, damage, or modification.
  • Items without original packaging.
  • Items damaged due to improper handling after delivery.

3. Return Process

To request a return:

  1. Contact our support team at:

support@tiltick.com

  1. Include:
  • Order number
  • Customer name
  • Reason for return
  • Photos or videos if the product has a defect

Our team will review your request and provide return instructions.

4. Refunds

Once we receive and inspect your returned item, we will notify you about the approval status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing times may vary depending on your payment provider.

Please allow 5–10 business days for the refund to appear in your account.

5. Damaged or Defective Products

If your Tiltick FlipTimer arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos showing the issue

We will review the case and provide a suitable solution, including replacement or refund when applicable.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item received was incorrect.
  • The product arrived damaged.
  • The product has a confirmed manufacturing defect.

Original shipping fees are non-refundable unless required by applicable consumer laws.

7. Order Cancellation

Orders may be canceled within 24 hours after purchase.

After an order has been processed or shipped, cancellation requests may no longer be accepted.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Email: service@tiltick.com

Tiltick Customer Support